Frequently Asked Questions

Your questions, answered

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How long do the cookies last?

Best enjoyed fresh, but they’ll stay good for up to 5 days at room temp (in an airtight container). You can also freeze them and reheat for that fresh-baked vibe.

What are your delivery options?

You can collect your order from our Carbrook QLD HQ, Monday to Friday between 3pm and 6pm, or have it shipped anywhere in Australia. Orders are shipped Monday to Wednesday to help avoid weekend delays.

Delivery times vary depending on your location and Australia Post, and while we can’t control their timing, we always bake and pack your cookies fresh before they head out.

Can I send cookies as a gift?

1000%. Whether it’s a birthday, break-up, or “just because,” we make gifting easy — and delicious. Add a note at checkout and we’ll take care of the rest.

Can I order for a future date?

Yep! Just select your preferred date at checkout and we’ll post your cookies on this date.

Are your cookies really that chunky?

Yes. Thick, soft, and loaded with fillings — these aren’t your average cookies. You’ll need both hands.

Do you offer gluten-free or vegan options?

Not yet — we’re still perfecting them. Our current range is full-gluten, full-dairy, and full-flavour.